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-What information and documents should I provide on my arrival?
A valid identification is a requirement on check-in.We accept Passports, Photo IDs and Driver’s Licenses. As we wish to ensure a safe and welcoming atmosphere for all of our guests, we also reserve the right to refuse accommodation at our discretion
-Which methods of payment can I use?
We accept all major bank cards and cash on arrival.
-Is it possible to book without a credit card?
We do need a valid bank card to validate your booking.
-I am booking for a group of 8 or more people. How can I do so?
Please see our group section.
-Are there any age restriction?
There is no age restriction, however, families travelling with children under the age of 16 must book private accommodation.
-When is check-in and check-out time?
Check-in time is 2.00pm. Check-out is at 10.00am
-Does the hostel have a curfew?
There is no curfew at the hostel. Staff is on site 24h.
-What is the cancellation policy?
For individual reservations, the cancellation policy is 48 hours. Please see our terms and conditions section for full policy.
-Is there an Admission /Membership Policy?
There is no membership fee involved. We are an independent hostels and members of the Scottish Independent Hostel network.
-Is the Willy Wallace Hostel in the centre?
We’re right in the centre, 1 minute away from the train/bus station, on Murray Place, Stirling’s main street.
-What about parking?
There are a few options around the hostel. The easiest one is the Rainbow Slides Car Park on Goosecroft Road, next to the bridge. Just £2.50 for 24h. On street parking is free from 5 pm until 8.00 am and all day on Sundays.
-Is linen included?
Yes, linen is included. We rent towels for three pounds.
-Are multi-bed rooms single sex only?
Most of the dorms are mixed and we do have one female only dorm.
-Are any bedrooms ensuite?
At the Willy Wallace Hostel, we don’t have any ensuite bedrooms. Showers and toilets can be found on each floor.
-Are there lockers in the rooms?
Yes, most of the rooms have lockers. Please see the reception if you need help with those.
-Do you have a luggage storage room?
Yes, we do, and we ask for a pound to keep bags at check out.
-Do I have access to my room during the day?
Yes, as long as it’s before your check-out time.
-What about Internet and Wifi?
WiFi is free. Get the password at reception. We also have a computer for guests’ use in the common room, please use responsibly.
-Is the water drinkable?
The water is fresh, clean and drinkable.
-What laundry facilities are available?
If you wish to do laundry, please bring your clothes to reception we’ll do it for you for a fee.
-Can I bring alcohol?
You can bring alcohol and enjoy a glass of wine while dining, please drink responsibly. There is no alcohol to be brought into the bedrooms.
-Can I bring pets?
We do not accept pets at the hostel.