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FAQ

-What information and documents should I provide on my arrival?

A valid identification is a requirement on check in .We accept Passports, Photo IDs and Driver’s Licenses. As we wish to ensure a safe and welcoming atmosphere for all of our guests, we also reserve the right to refuse accommodation at our discretion

-Which methods of payment can I use?

We accept all major bank cards and cash on arrival.

-Is it possible to book without a credit card?

We do need a valid bank card to validate your booking.

-I am booking for a group of 8 or more people. How can I do so?

Please see our group section.

-Are there any age restriction?

There is no age restriction, however, families travelling with children under the age of 16 must book  private accommodation.

-When is check-in and check-out time?

Check in time is 2.00pm. Check-out is at 10.00am

-Does the hostel have a curfew?

There is no curfew at the hostel. Staff is on site 24h.

-What is the cancellation policy?

For individual reservations the cancellation policy is 48 hours. Please see our terms and conditions section for full policy.

-Is there an Admission /Membership Policy ?

There is no membership fee involved. We are an independent hostels and members of the Scottish Independent Hostel network.

-Is the Willy Wallace Hostel in the centre?

We’re right in the centre, 1 minute away from the train/bus station, on Murray Place, Stirling’s main street.

-What about parking?

There are a few options around the hostel. The easiest one is the Rainbow  Slides Car Park on Goosecroft Road, next to the bridge. Jut £2.50 for 24h. On street parking is free from 5 pm until 8.00 am and all day on Sundays.

-Is linen included?

Yes, linen is included. We rent towels for a pound.

-Are multi-bed rooms single sex only?

Most of the dorms are mixed and we do have one female only dorm.

-Are any bedrooms ensuite?

At the Willy Wallace Hostel we don’t have any ensuite bedrooms. Showers and toilets can be found on each floor.

-Are there lockers in the rooms?

Yes, most of the rooms have lockers. Please see reception if you need help with those.

-Do you have a luggage storage room?

Yes we do, and we ask for a pound to keep bags at check out.

-Do I have access to my room during the day?

Yes, as long as it’s before your check-out time.

-What about Internet and Wifi?

WiFi is free. Get the password at reception. We also have a computer for guests’ use in the common room, please use responsibly.

-Is the water drinkable?

The water is fresh, clean and drinkable.

-What laundry facilities are available?

If you wish to do laundry, please bring your clothes to reception we’ll do it for you for a fee.

-Can I bring alcohol?

You can bring alcohol and enjoy a glass of wine while dining, please drink responsibly. There is no alcohol to be brought  into the bedrooms.

-Can I bring pets?

We do not accept pets at the hostel.